Welcome

Applications can be submitted online once a property becomes available. To help us assess your suitability, we may request identification, proof of income, rental history, and references. All applications are reviewed fairly and in accordance with New Zealand tenancy requirements.

Applicants will typically be asked to provide photo identification, proof of income or employment, rental references, and any additional information required to verify suitability for the property.

A bond is generally up to four weeks' rent and is lodged with Tenancy Services in accordance with New Zealand tenancy regulations. The bond is held securely until the tenancy ends and any agreed deductions have been processed.

Rent payment details and due dates will be outlined in your tenancy agreement. Rent is typically paid electronically via bank transfer or another approved payment method.

Maintenance requests should be reported as soon as possible. Providing clear details and photographs where appropriate helps us assess the issue and arrange the necessary repairs efficiently.

If there is an urgent issue affecting health, safety, security, or causing significant damage to the property, please contact us immediately using the emergency contact details provided to tenants.

Pet requests are considered on a case-by-case basis and are subject to the property owner's approval. Any approved pets must comply with the terms outlined in the tenancy agreement.

Routine inspections may be conducted periodically throughout the tenancy to ensure the property is being well maintained. Appropriate notice will always be provided in accordance with New Zealand tenancy requirements.

Landlords generally must provide the required notice before entering a rental property, except in certain emergency situations where immediate access may be necessary. Tenants are entitled to quiet enjoyment of their home.

Tenants are expected to keep the property reasonably clean and tidy, take reasonable care of the premises, promptly report maintenance issues, and avoid causing damage beyond normal wear and tear.

Healthy Homes Standards establish minimum requirements for heating, insulation, ventilation, moisture ingress and drainage, and draught stopping. These standards help ensure rental properties are warm, dry, and healthy for occupants.

Notice requirements depend on the type of tenancy agreement and current legislation. If you are planning to move, please contact us as early as possible so we can guide you through the appropriate process.

Following the final inspection and confirmation that all tenancy obligations have been met, the bond refund process will be completed in accordance with New Zealand tenancy requirements and any agreed deductions.

We encourage open communication as the first step toward resolving any concerns. If a matter cannot be resolved directly, tenants may seek guidance through Tenancy Services and other available dispute resolution processes.